About GoToAutoAccessories
Q: Who is GoToAutoAccessories?
A: GoTo Auto Accessories offers one of the largest assortments of aftermarket auto accessories online! We have whatever you need for your car or truck at the lowest price available.
Our company started ten years ago and since that time we have become the leader for automotive car and truck accessories. We provide great service and prices you can depend on from our several warehouses nationwide.
Most all of the products you see are available in stock and ready for immediate delivery. That means you get exactly what you want right away - and for a great price.
It's what we expect when we order online, and this service made our company an automotive aftermarket leader.
Please contact me directly with any questions or comments on how we can better serve you and the automotive aftermarket.
Sincerely,
Mike Weinberger
President & CEO
GoToAutoAccessories.com
Internet Pioneering, Inc.
Completed Returns
Q: I completed the Returns form, when will I get my money?
A: Once you have completed the Returns form you will receive your product return information via email, this can take 3-5 business days. Simply follow the detailed instructions as outlined. It can take up to 6 weeks, from the date you ship your return, for the credit to appear on your credit card statement. First, the warehouse must receive the returned product, and then it must be checked to insure the item is in re-sellable condition or if it needs to be re-boxed. It is at that time that our accounting department will process a credit with your credit card company. Even after we process your credit, it can take your credit card company 1-2 weeks before the credit appears on your account. On average, this entire process can take 6 weeks to complete.
Contact Sales
Q: I have a question before I place an order, how do I reach your Sales Department?
A: For pre sales customer support, you can contact us by using the "Pre Sales Questions" option at the bottom of our Store Policy page.
Contacting Customer Service
Q: How do I reach your Customer Service department?
A: Most customer service related questions can be answered using this FAQ. Other questions can be answered using the Topics list at the bottom of the Store Policy page.
Credit Card Disputes and Charge Backs
Q: I decided I did not like the product I purchased several months ago so I just filed a dispute with my credit card company, now what happens?
A: We have a 30 Day no hassle return policy and it appears you have gone way beyond this time limit. When you placed your order you agreed with the Store Policies terms and conditions of your purchase. Of course you have the right to contact your credit card company, however, if you attempt to misuse their services by filing fraudulent and false claims and are able to have your money refunded we are obligated to enforce the terms and conditions of this purchase.
We will show your credit card company proof you agreed to our Store Policies and that we delivered as promised. We will then file a complaint with your credit card company for the misuse of their terms. If your credit card company finds this to be true they then have the right to cancel your credit card and demand payment in full.
If we are forced to find other means to recover our money you will receive a Demand for Payment letter and have 10 days which to pay in full. There will be an additional charge of $25 for processing this demand. If we do not receive this payment this matter will be turned over to a collection agency.
We will then file a fraud report with the FBI, Internet Fraud Complaint Center and the National White Collar Crime Center. We report your IP ADDRESS (recorded when you placed your order) as well as the ship to information including telephone numbers used to commit this crime. We also will direct this information to the appropriate law enforcement and regulatory agencies in your home area.
Failed Confirmation
Q: I just placed an order online but I never received a Confirmation Receipt, why?
A: Either you mistyped your email address on the order form or you failed to add InternetPioneering.com to your approved email domain list. Please add the domain InternetPioneering.com to your spam-filtering agent so that we can send you a copy of your order. AOL users need to make sure you do not hit the "Report as Spam" button. For Earthlink and other users that require the sender (that would be us) to respond to a link and type in the 'code' before the email is passed through, sorry we can no longer respond to these requests. So be sure you add the domain InternetPioneering.com to your approved email list!
After you have added us to your approved email list, you may then contact us using the "Other" option at the bottom of the Store Policy page. Tell us you want to verify the email address you supplied with your order and that you need a copy of your order. We will update your records so that you will receive all follow-up emails, such as tracking information, etc.
Gift Certificate
Q: I just received a gift certificate for my birthday, how long is it good for?
A: Gift certificates and unused portions of gift certificates must be redeemed within 90 days from the date of issuance, which is the "spend by" date included on the gift certificate. The original expiration date will apply to any unused balance.
If your order exceeds the amount of your gift certificate, you must pay for the balance with a credit card. Gift certificates may be redeemed through any of the GoToAutoAccessory.com web sites, toward the purchase of products. Any unused balance will be placed in the recipient's gift certificate account and is not transferable.
Gift certificates cannot be used to purchase gift certificates. Gift certificates are not redeemable for cash and cannot be returned for a cash refund. Gift certificate cash value is 1/10 of one cent.
Gift certificates and their use on GoToAutoAccessories.com web sites are subject to the Terms and Conditions as outlined on each web site. GoToAutoAccessories.com and Internet Pioneering, Inc. are not responsible for lost or stolen gift certificates.
GoToAutoAccessories.com may provide gift certificate purchaser with information about the redemption status of gift certificates.
Handling Fee
Q: Why do I have to pay a Handling Fee?
A: Handling fees help to cover the cost of fulfillment of your transaction. Instead of adding a percentage to the sales price of each product, we add a small Handling fee for your entire order. That way your not overburden with fulfillment costs if you purchased several products or have a high ticket cost. This fee covers the cost of processing your order for shipment.
Mail Orders
Q: I want to Mail in my order with a Check, how do I do that?
A: To place an order via US Postal Service, simply place items in your shopping cart, complete the Checkout Page and click CONTINUE at the bottom of the page. This will show your order total and your shipping and billing information on a Confirmation Page. Print out the Confirmation Page and mail it to the address below with your personal check or money order. Orders placed with money orders are shipped as soon as we receive and process your order. Personal check orders are delayed by an additional 10 days waiting for the check to clear your bank.
Make checks payable to:
Internet Pioneering, Inc.
ATTN: MAIL ORDER
2733 N Power Rd #102-621
Mesa AZ 85215
Newsletter Opt-Out
Q: I no longer wish to receive your company Newsletter, what do I do?
A: At any time, you have the ability to opt-out of receiving communications from GoToAutoAccessories A link is provided on the bottom of each Newsletter, just follow the link. You can also unsubscribe from the GoToAutoAccessories email newsletter just by following this link Choice/Opt-Out.
Order Confirmations
Q: What happens after I place my order?
A: Once your order is placed, you should immediately receive an email acknowledgment confirming that we have received and processed your order. The message will contain the details of your order including the order number, total amount charged to your credit card including, shipping and handling. Once your order is shipped, you will then receive a tracking number via email as well usually within three (3) business days. If you did not get your confirming email, please see FAILED CONFIRMATION.
Order Not Found
Q: When I go to Order Tracking and enter my information, why does it say "Order not found"?
A: You have entered either your order confirmation number or e-mail address incorrectly. You must enter your order confirmation number (two letters followed by 5 or more numbers) and your e-mail address exactly as entered when you placed your order. Any variation and "Order not found" will appear.
Order Shipment Pending
Q: When I go to Order Tracking and enter my information, why does it say "Pending"?
A: "Pending" means a UPS, FedEX or Priority Mail tracking number is not yet available. It takes 24-48 hours for this information to appear after shipping. “Pending” also appears if your item is shipped via truck freight or a Special Order being drop shipped directly from the manufacturer. Tracking numbers in both those cases are not available.
Phone Orders
Q: I want to place my order over the phone, how do I do that?
A: Our toll free Automated Order Line is available 24 hours a day – 7 days a week. When placing an order over the phone, we recommend you place the items you wish to purchase in your shopping cart, then, print out the shopping cart page and call us at 800 955 5337 x84 and follow the prompts. This is a voice activated order entry system, it is not answered by a live operator. We accept Visa, MasterCard, Discover or American Express card.
If you need to talk to a Salesperson first contact us by using the "Pre Sales Questions" option at the bottom of our Store Policy page.
Privacy Policy
Q: I don't need anymore Spam, what is your Privacy Policy?
A: Your Privacy
GoToAutoAccessories believes that trust is an important component of the service we provide to our customers. To ensure that we earn and keep that trust, GoToAutoAccessories makes every effort to protect your privacy and the confidentiality of your personal information. This Privacy Policy describes the steps we take to make sure that when you use GoToAutoAccessories, you can focus on finding custom automotive accessories in a safe, worry-free environment.
Security
Our site has security measures in place to protect the loss, misuse and alteration of the information under our control. Critical financial information is not stored on a public server nor maintained on the computer with which the order was placed. All transactions are conducted using state-of-the-art SSL encryption.
IP Address Logging
GoToAutoAccessories may log an IP address (your unique Internet address) for security purposes. IP addresses are logged only after a purchase is made. This information is maintained in the event a stolen credit card is used to make a fraudulent purchase. We will then provide this information to the appropriate law enforcement agencies, such as the FBI Internet Fraud Division in hopes of catching and prosecuting the thief. This means that an IP address will be logged only if a purchase is made and only for the security of the Credit Card holder and recovery of lost or stolen merchandise.
User Information
The use of certain GoToAutoAccessories features requires that you supply personal information like your name and email address. At your direction, we may use this information to send you our email newsletter. This information may also be used to contact you when necessary. You may opt-out of receiving future mailings at any time by following this link Choice/Opt-Out.
Sharing Information
Unless you give explicit permission, GoToAutoAccessories has a strict policy against sharing or selling your personal information (such as your email address or mailing address), except when we believe in good faith that the law requires it, or to protect the rights or property of GoToAutoAccessories, or our users.
Returns Status Message 'Accounting preparing to...'
Q: My returns status message says "Accounting preparing to process credit/refund." What does that mean?
A: Your credit/refund is now ready to be processed. The last step before issuing a credit/refund will be to verify the original transaction with the credit card processor. This process can take 2-3 business days.
Returns Status Message 'Begin Processing...'
Q: My returns status message says "Begin Processing Return - Requesting RMA Number." What does that mean?
A: You have submitted your Returns/Exchange request. We have recorded your request and submitted your request to the warehouse for a Return Merchandise Authorization number (RMA). Once your RMA number is issued it will be emailed to you with explicit instructions on how and where to return your part(s). If you make your request on a Friday afternoon, you will receive your RMA return information on the following Wednesday or Thursday. It normally takes 2-3 business days to receive your RMA number.
Returns Status Message 'Credit/Refund request sent...'
Q: My returns status message says "Credit/Refund request sent to accounting." What does that mean?
A: Once your case is in the accounting department's hands, several things will happen. Your RMA information is matched with the return information provided by the warehouse. Accounting then updates your Case as "RMA verified", it then moves to another department inside of accounting. This process can take 2-3 business days.
Returns Status Message 'One or more parts received...'
Q: My returns status message says "One or more parts received in warehouse - waiting for inspection." What does that mean?
A: After your part(s) have been shipped back and received in the warehouse they have to be checked in. The inspection process verifies the product being returned matches RMA number that was issued for it. They then put the product back on the shelf (if it is re-sellable) and update the computer inventory system. This process can take on average 5-6 business days.
Returns Status Message 'Refund/Credit Processed...'
Q: My returns status message says "Refund/Credit Processed - Case Closed." What does that mean?
A: If you are to receive an in-store credit, then your credit was issued and you should have, or will soon receive, an email regarding your credit and how to use it. Your in-store credit is available to use immediately. If you were to receive a Refund back to your credit card, this has been completed through our credit card processor. It may take 2-5 days for your credit card company to apply the credit to your account. This Case is now completed.
Returns Status Message 'Warehouse inspection complete...'
Q: My returns status message says "Warehouse inspection complete and released to accounting." What does that mean?
A: This means that the part(s) indicated on the RMA number issued to you have been received in the warehouse, inspected and added back into the computer system. They then update your Case and notify the accounting department the part(s) have been returned. This process can take on average 2-3 business days.
Sales Tax
Q: Do you charge Sales Tax?
A: No, you do not have to pay Sales Tax as we do not operate retail storefronts. If you could pick up your order we would have to collect sales taxes and we don’t want to have to do that. However, you should be aware of the Tax Laws in your State, as you may be liable to report all purchases made out of State.
Terms And Conditions
Q: Do you have any special Terms and/or Conditions I should be aware of before I place my order?
A: Yes, we do and we recommend that you read and understand our Terms and Conditions before placing any order.
Tracking Shipment
Q: How do I track shipping of my order?
A: For those items that ship via Fed Ex, UPS or Priority Mail, you will be e-mailed your tracking number. You may also track your shipping through our web site, under Order Status. You will need your order confirmation number (two letters followed by 5 or more numbers) and your e-mail address exactly as entered when you placed your order. Clicking on the confirmation number will take you directly to that carrier’s site for further delivery information. Tracking information is not available on items sent via truck freight (common carrier), some items sent via US MAIL or Special Orders drop shipped directly from the manufacturer.
Your Satisfaction Is Guaranteed
Q: I have never bought on the Internet before. Do you have some kind of guarantee?
A: If you should receive defective or damaged merchandise, you may return it for an Exchange or Full credit towards another purchase within 30 days of receiving your order. If you have ordered an incorrect part or you are dissatisfied with your purchase for any other reason, you may:
- RETURN THE ITEM FOR A REFUND less a 15% restocking fee. Original shipping costs and handling are non-refundable. Electrical parts and Special Orders are not returnable.
- REQUEST AN EXCHANGE you will be charged a $5 Handling Fee. Original shipping costs and handling are non-refundable. Electrical parts and Special Orders are not exchangeable.
- REQUEST AN IN-STORE CREDIT you will be charged a $5 Handling Fee. In-store credits do not apply towards shipping or handling. Original shipping, return shipping and handling costs are non-refundable. Electrical parts and Special Orders are not returnable.
*You must begin the Exchange/Return/Credit process within Ten (10) Days of delivery for the above to apply - there will be no exceptions.
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